Storage Policy
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Storage of goods is allowed for a maximum period of 14 days from the agreed delivery date according to the customer’s request.
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After the storage period ends, additional storage fees will be applied as follows:
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First month: 5% of the invoice value
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Second month: 10% of the invoice value
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Third month: 15% of the invoice value
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The maximum storage period is 3 months, and it may not be exceeded under any circumstances.
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After the maximum period, the goods will be delivered directly to the customer at the address listed on the invoice.
Furniture Warranty
First: Diwaniya Sets & Wooden Decorations
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10-year warranty on manufacturing defects and production materials such as wood, paint, and foam.
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Warranty does not cover fabrics, leather, misuse, or improper storage.
Second: Sponge Seating Sets, Bedrooms, Living Rooms, Dining Tables & Chairs
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3-year warranty on manufacturing defects such as wood, paint, and similar components.
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Warranty does not cover fabrics, leather, misuse, or improper storage.
Mattress Warranty
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10-year warranty for Sponge mattresses.
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5-year warranty for spring and eco-latex mattresses.
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Warranty covers foam sagging and manufacturing defects only.
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Warranty does not cover fabrics, Children mattresses, misuse, or improper storage.
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Mattresses must be placed on a flat wooden base to prevent sagging.
Pillows and bed sheets ,Toppers cannot be returned or exchanged.
Materials Used
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Wood used in furniture production includes beech, oak, latte, plywood, and MDF, with the proportion depending on the product type to ensure strength and durability.
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All paints used are European and high-quality.
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Foam used is high-density premium foam, produced in our factory to ensure comfort and stability.
Return & Refund Policy
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We offer a 14-day return policy, meaning you may request a return within 14 days of receiving the product.
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To be eligible for return, the product must be in its original condition, with the same packaging/box, and you must provide the receipt or proof of purchase.
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Please note that custom orders cannot be returned.
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Manufactured items are not returnable or exchangeable.
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We will notify you once we receive and inspect your return and inform you whether the return is approved.
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If approved, the refund will be processed within 10 business days.
Special Policy for "Try & Decide" Offer (30-Day Trial from Delivery Date)
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The “Try & Decide” offer does not apply when selecting the installment payment option.
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Under the Try & Decide offer, the mattress can be returned even if removed from its packaging, with the following charges:
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45 KD for mattress sizes 150 cm and above
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35 KD for mattress sizes below 150 cm
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Return pick-up service fee is 8 KD for all areas of Kuwait except:
Sabah Al Ahmad – Wafra – Nuwaiseeb – Mutlaa – Kabd – Benider – Khiran – Mina Abdullah – Abdally,
where the fee is 15 KD.
Terms & Conditions – Comforter Gift Offer
1. Gift Eligibility:
The comforter gift is granted with the purchase of at least one mattress, provided that the mattress price is not less than 60 KWD.
2. Gift Details:
o For sizes below 120 cm: 5-piece comforter set.
o For sizes 120 cm and above: 7-piece comforter set.
3. Colors & Designs:
Colors and designs cannot be selected; the gift will be provided based on available stock.
4. Discounts & Other Offers:
The offer does not include retirees’ discounts or any other promotions or discounts, and cannot be combined with any other offer.
5. Offer Period:
Valid from November 1, 2025 to December 31, 2025.
6. Payment Method:
The offer applies to both cash and installment purchases.
7. This offer is exclusively available for online orders through Aljraiwy official website.