FAQ
Frequently Asked
Questions
1-Which mattress is right for me?
Side sleepers should look for a softer mattress that helps them relieve pressure on their hips and
shoulders. Back and stomach sleepers should look for a more firm mattress to help keep their body
aligned. Combination sleepers should look for a mattress with good motion isolation and support.
2-Which mattress size is best for me?
Before you head to the mattress retailer or online store, it's important to do a self-assessment of your
mattress size needs. First, think about the sleep footprint you'll leave. Will the footprint include one
body or two? Are those bodies small? Big? Tall? Short? A combination? Take note of the amount of
space you, or your and your partner, will take up, and then add some extra space - nobody wants to be
right up against the edge of the bed feeling like they're about to roll off. If the person sleeping in the bed
tends to move a lot during sleep, you should add even more margin. Also, keep in mind that mattress
measurements are slightly less than the standard bed size, to ensure the mattress fits inside the frame.
3-What is memory foam?
Memory foam consists mainly of polyurethane with additional chemicals that increase its viscosity and
density. It is often referred to as "viscoelastic" polyurethane foam, or low-resilience polyurethane foam
(LRPu). The foam bubbles or ‘cells’ are open, effectively creating a matrix through which air can move.
Higher-density memory foam softens in reaction to body heat, allowing it to mold to a warm body in a
few minutes. Newer foams may recover their original shape more quickly
3-Does the foam smell?
Any new product can have a mild scent upon unboxing. Should your Al Jerawi mattress have a scent, it
will dissipate in a few hours in a well-ventilated room.
4-Do Al Jerawi mattresses sleep hot?
Our mattresses are specifically designed to sleep cool. We run thermal imaging tests and sweat tests to
make sure our mattresses feel nice and breezy throughout the night to keep you comfortable.
5-What size mattresses do you make?
We offer mattresses in standard sizes, also we provide a service for custom sizing through Al Raha
service.
6-How do I keep my mattress clean?
Use Protection
Using a mattress protector is a no-brainer to guard against dirt, spills, and normal wear and tear. We
developed a water resistant mattress protector that conforms through the sides to keep it pristine. The
best part? It won’t compromise the comfort of your bed.
Keep It Smelling Fresh
To keep odors in check, air out the mattress by freeing it from the sheets and opening a few windows.
For serious smell situations, consider sprinkling baking soda on the cover, then vacuuming it away
before putting the sheets back on.
Keep Out Dust with Fitted Sheets
Use fitted sheets to protect your mattress from dust, dirt, and dead skin. This will help keep your
allergies at bay and ensure that dust mites don’t find a new home.
Rotate Your Mattress
Along with regular cleaning, periodically rotate your mattress head-to-foot (180°) every six months to
make sure it wears evenly. There’s no need to flip a jerawi mattress — each layer is strategically
designed for your comfort and not to be flipped but periodically to be rotated for even wear.
7-What is the warranty on your mattresses?
A mattress warranty usually covers defects not caused by the customer.
In the event of a defect, subsidence, or sagging, the company will repair and replace (if necessary) the
mattress after having the specialist write a report.
8-The best positions for sleeping ?
To be specific, sleeping on the side or back is considered more beneficial than sleeping on the stomach.
In either of these sleep positions, it's easier to keep your spine supported and balanced, which relieves
pressure on the spine and enables your muscles to .
9-What is your return policy?
We want everyone to get the best sleep possible and know it takes a few nights, washes, and naps to
get a feel for the difference Jerawi can make. With our risk-free trial and return policy, you can try jerawi
products in the comfort of your own home -- pressure-free.
10-How do I cancel my order?
We're so sorry to hear that you're not moving forward with your Al Jerawi order! We appreciate you
giving us a try. For help with this, please contact our Customer service team, and be sure to include your
order number!
11-What is the warranty on your furniture products?
Our furniture products have limited warranties ranging from 5 to 10 years that cover manufacturing
issues or defects.
12-What payment methods do you accept?
We accept the following payment methods: credit cards (Visa, Master Card, k net ) and cash
13-Will you remove my old mattress?
We offer disposal options for previously owned mattresses from our company .
also we can give suggestions. If your mattress is still in good condition — without tears or stains — you
can check if open souq traders will pick it up and repurpose it on their website, or you can also refer to a
local charity.
14-What’s the best pillow for my sleep position?
the concept of individual sleep positions is a marketing narrative developed by the bedding industry to
sell more products. As a result, people have come to identify themselves with one sleeping position
when in truth, our research shows that nearly everyone shifts around during the night.
So whichever of our pillows you pick, you can rest assured it is designed to support your unique sleep
style.
15-What are the store opening times?
• AL Ghazali Showroom from 9:00 A.M. to 10:00 P.M. – Daily except Friday from 4:00 pm to 10:00
pm
• Al Rai Showroom from 9:00 A.M. to 10:00 P.M. – Daily except Friday from 4:00 pm to 10:00 pm
• Subhan Showroom from 8:00 A.M. to 5:00 P.M. Daliy except Friday off
16-Other ways of shopping from Jerawi ?
• Online shopping 24/7 through this website.
17- If a product is out of stock, can I still make the order?
Unfortunately, if a product is out of stock, we will not be able to provide it. Keep checking for future
updates.
18- I made an order online, the amount has already been charged to my card, and I have not received
any confirmation email or any call. What do I do?
Please call our contact center on 1803040 or through WhatsApp on 1803040 if you have not received
any confirmation call from our Delivery & Assembly team.
19- I placed a new online order. When will you deliver my purchase?
Once you finish your purchase, the delivery date and time is set based on the nearest delivery slot
available at the moment of the checkout. You can see it on the screen as you confirm the purchase. You
will receive a confirmation call ahead of delivery.
20- delivery time and fee ?
The delivey for mattress, bedding, nightstands and accessories will be within 24 hours.
The delivery for furniture (divan , headboard ) will be within 3 days .
If the total invoice is less than 50 kwd , there will be a fee 2 KWD for delivery
If the invoice more than 50 kwd , there are no delivery charges .
Questions
1-Which mattress is right for me?
Side sleepers should look for a softer mattress that helps them relieve pressure on their hips and
shoulders. Back and stomach sleepers should look for a more firm mattress to help keep their body
aligned. Combination sleepers should look for a mattress with good motion isolation and support.
2-Which mattress size is best for me?
Before you head to the mattress retailer or online store, it's important to do a self-assessment of your
mattress size needs. First, think about the sleep footprint you'll leave. Will the footprint include one
body or two? Are those bodies small? Big? Tall? Short? A combination? Take note of the amount of
space you, or your and your partner, will take up, and then add some extra space - nobody wants to be
right up against the edge of the bed feeling like they're about to roll off. If the person sleeping in the bed
tends to move a lot during sleep, you should add even more margin. Also, keep in mind that mattress
measurements are slightly less than the standard bed size, to ensure the mattress fits inside the frame.
3-What is memory foam?
Memory foam consists mainly of polyurethane with additional chemicals that increase its viscosity and
density. It is often referred to as "viscoelastic" polyurethane foam, or low-resilience polyurethane foam
(LRPu). The foam bubbles or ‘cells’ are open, effectively creating a matrix through which air can move.
Higher-density memory foam softens in reaction to body heat, allowing it to mold to a warm body in a
few minutes. Newer foams may recover their original shape more quickly
3-Does the foam smell?
Any new product can have a mild scent upon unboxing. Should your Al Jerawi mattress have a scent, it
will dissipate in a few hours in a well-ventilated room.
4-Do Al Jerawi mattresses sleep hot?
Our mattresses are specifically designed to sleep cool. We run thermal imaging tests and sweat tests to
make sure our mattresses feel nice and breezy throughout the night to keep you comfortable.
5-What size mattresses do you make?
We offer mattresses in standard sizes, also we provide a service for custom sizing through Al Raha
service.
6-How do I keep my mattress clean?
Use Protection
Using a mattress protector is a no-brainer to guard against dirt, spills, and normal wear and tear. We
developed a water resistant mattress protector that conforms through the sides to keep it pristine. The
best part? It won’t compromise the comfort of your bed.
Keep It Smelling Fresh
To keep odors in check, air out the mattress by freeing it from the sheets and opening a few windows.
For serious smell situations, consider sprinkling baking soda on the cover, then vacuuming it away
before putting the sheets back on.
Keep Out Dust with Fitted Sheets
Use fitted sheets to protect your mattress from dust, dirt, and dead skin. This will help keep your
allergies at bay and ensure that dust mites don’t find a new home.
Rotate Your Mattress
Along with regular cleaning, periodically rotate your mattress head-to-foot (180°) every six months to
make sure it wears evenly. There’s no need to flip a jerawi mattress — each layer is strategically
designed for your comfort and not to be flipped but periodically to be rotated for even wear.
7-What is the warranty on your mattresses?
A mattress warranty usually covers defects not caused by the customer.
In the event of a defect, subsidence, or sagging, the company will repair and replace (if necessary) the
mattress after having the specialist write a report.
8-The best positions for sleeping ?
To be specific, sleeping on the side or back is considered more beneficial than sleeping on the stomach.
In either of these sleep positions, it's easier to keep your spine supported and balanced, which relieves
pressure on the spine and enables your muscles to .
9-What is your return policy?
We want everyone to get the best sleep possible and know it takes a few nights, washes, and naps to
get a feel for the difference Jerawi can make. With our risk-free trial and return policy, you can try jerawi
products in the comfort of your own home -- pressure-free.
10-How do I cancel my order?
We're so sorry to hear that you're not moving forward with your Al Jerawi order! We appreciate you
giving us a try. For help with this, please contact our Customer service team, and be sure to include your
order number!
11-What is the warranty on your furniture products?
Our furniture products have limited warranties ranging from 5 to 10 years that cover manufacturing
issues or defects.
12-What payment methods do you accept?
We accept the following payment methods: credit cards (Visa, Master Card, k net ) and cash
13-Will you remove my old mattress?
We offer disposal options for previously owned mattresses from our company .
also we can give suggestions. If your mattress is still in good condition — without tears or stains — you
can check if open souq traders will pick it up and repurpose it on their website, or you can also refer to a
local charity.
14-What’s the best pillow for my sleep position?
the concept of individual sleep positions is a marketing narrative developed by the bedding industry to
sell more products. As a result, people have come to identify themselves with one sleeping position
when in truth, our research shows that nearly everyone shifts around during the night.
So whichever of our pillows you pick, you can rest assured it is designed to support your unique sleep
style.
15-What are the store opening times?
• AL Ghazali Showroom from 9:00 A.M. to 10:00 P.M. – Daily except Friday from 4:00 pm to 10:00
pm
• Al Rai Showroom from 9:00 A.M. to 10:00 P.M. – Daily except Friday from 4:00 pm to 10:00 pm
• Subhan Showroom from 8:00 A.M. to 5:00 P.M. Daliy except Friday off
16-Other ways of shopping from Jerawi ?
• Online shopping 24/7 through this website.
17- If a product is out of stock, can I still make the order?
Unfortunately, if a product is out of stock, we will not be able to provide it. Keep checking for future
updates.
18- I made an order online, the amount has already been charged to my card, and I have not received
any confirmation email or any call. What do I do?
Please call our contact center on 1803040 or through WhatsApp on 1803040 if you have not received
any confirmation call from our Delivery & Assembly team.
19- I placed a new online order. When will you deliver my purchase?
Once you finish your purchase, the delivery date and time is set based on the nearest delivery slot
available at the moment of the checkout. You can see it on the screen as you confirm the purchase. You
will receive a confirmation call ahead of delivery.
20- delivery time and fee ?
The delivey for mattress, bedding, nightstands and accessories will be within 24 hours.
The delivery for furniture (divan , headboard ) will be within 3 days .
If the total invoice is less than 50 kwd , there will be a fee 2 KWD for delivery
If the invoice more than 50 kwd , there are no delivery charges .