1. Subscription and Duration

·        Subscriptions are available on a monthly, quarterly, semi-annual, or annual basis.

2. Cleaning Visits

·        Each package includes a specific number of cleaning visits determined in advance.

·        The customer is responsible for scheduling visits in coordination with the customer service team.

·        If the customer is not present at the scheduled time without prior notice, the visit will be considered completed.

3. Postponement & Cancellation

·        The customer may postpone a scheduled visit only once per visit, with at least 24 hours' notice.

·        The subscription may be canceled at any time, but no refunds will be provided once the service has started.

4. Payment & Renewal

·        Subscription fees must be paid in advance at the time of registration or renewal.

·        The customer will be notified prior to the renewal date

5. Service Scope

·        The service includes cleaning and sanitizing mattresses using specialized and safe equipment and products. ) ( depend on which type of cleaning you will book )

·        The company does not guarantee the removal of all types of stains, especially deep or old stains.

6. Customer Responsibilities

·        The customer must provide a suitable working environment and access to a nearby power source.

·        Bedding and covers must be removed from the mattress before the team’s arrival.

7. Service Suspension

·        The company reserves the right to temporarily or permanently suspend the service in cases of policy violations or misuse.

8. Privacy

·        The company is committed to protecting customer data and will not share personal information with any third party.

·        Additional Notes

·        Service in far areas is available on  Monday & Thursday only.

·        Far areas include: Khiran, Abdali, Nuwaiseeb, Bnaider, Wafra, Mutlaa, and Sabah Al Ahmad.

·        We only clean AlJiraiwy mattresses. The service is not available for other brands.