Terms & Conditions
Return & Exchange Policy
In accordance with Ministry of commerce and Industry’s regulation governing the exchange and refund rights of consumers, customers can exchange or refund purchased items within 15days from date of purchase, based on the following terms and conditions.
-Items to be exchanged or refunded should be in a resalable condition in their original packaging accompanied with a valid receipt.
-Items can be exchanged or refunded if they don’t meet product specification, if they have a defect, or if they have a fault.
-The customer has the right to cancel his order within 24hours from date of purchase and except than this customer will pay production expenses.
- Customer have to pay 50KD as a deposit for measuring the place and make design plan and will be deduct from the total bill and not refundable in case customer cancel his order.
We do not accept returns for the following items:
-Special Orders and Upholstered
-Items damaged through normal “wear and tear”
-Products presented without an original receipt
-Items whose nature or method of packaging prevent them from being replaced or refunded to customer, such as
damage or impossibility to return it to state it was at the same of purchase.
Delivery Service Details:
-Kindly call the customer service at 1803040 for any inquires or confirming the delivery date, in case of postpone the delivery Customer service will set new date during 14 days.
-Please Note: Alteration of entryways and hallways is not the responsibility of our Home Delivery Team, please ensure your entryways and hallways including turning radius will fit the dimensions of our items.
Home Delivery team is not responsible for hanging mirrors, Picture frame or other wall hanging products, the team not responsible also for any electrical connection or move furniture from room to another.
-Storage is free for 20days maximum starts from date of purchase or finished manufacture.
-Customer will be charged 10KD every 7days storage fees after pass the 20days and customer can’t store his order more than 6months.